FAQs Frequently Asked Questions
Please register your account and you can book our tours.
No. It's totally free to use.
Pay by credit card in advance or pay to activity provider directly before or the day you join the tour. It depends on the course.
It depends on the tour. Some tours have, but some are not.
It may be because the email address you typed has some mistakes, so please check it on your account page. If there is no mistype, then please use other email address to contact us with your name and booking number.tabione_en@wbf.co.jp
It depends on the tour. Some tours have, but some are not.
Please refer to the "Payment method / Cancellation policy" and "About cancellation fee" section listed on each activity page.
Reservations must be paid before-hand by credit card, though it may be necessary to pay a local payment; such as tip, environmental protection tax and etc. on site. For more information, please check each activity detail section.
Reservations must be paid before-hand by credit card, though it may be necessary to pay a local payment; such as tip, environmental protection tax and etc. on site. For more information, please check each activity detail section.
Please note that booking confirmations are made depending on space availability. Should you place a request during the weekend, we try to get in touch with you by email beginning of the following week.
We will try to accommodate to your request, please email us the inquiry in detail
As meeting time cannot be changed, we ask that you plan with plenty of spare time. Please note that we are unable to fulfill requests for late arrivals because doing so would affect the fulfillment of other scheduled obligations.
Upon registering the accommodation destination, we try our best to email customers of the meeting time the day before the activity.
We will process the refund through your registered credit card company. We ask that customers please check the details in the e-mail. Furthermore, for bookings that have been charged a cancellation fee, the cancellation fee will be charged before the being refunded the amount.
※ The processing period may vary depending on the credit card company. Depending on the credit card company, it may take 1-2 months to process the refund. For more information, please contact your credit card provider.
Changing reservations differs, depending on reservation status. Please log into your Mypage and check the details. See below for a more in-depth explanation.
Unfortunately, changing tours will result in paying a cancellation fee as per the cancellation policy. Upon checking the cancellation policy from the activity page, follow the cancellation procedure on your Mypage and book a new tour from our activity page.