Guide
FAQ Frequently Asked Questions
- Q1:How should we book?
- A1:Please register your account and you can book our tours.
- Q2:Does it cost to register account or annual fee?
- A2:No. It's totally free to use.
- Q3:How should we pay?
- A3:Pay by credit card in advance or pay to activity provider directly before or the day you join the tour. It depends on the course.
- Q4:Are there any tour guides on Tabiplusone's tours?
- A4:It depends on the tour. Some tours have, but some are not.
- Q5:I cannot receive email from Tabiplusone.
- A5:It may be because the email address you typed has some mistakes, so please check it on your account page. If there is no mistype, then please use other email address to contact us with your name and booking number.tabione_en@wbf.co.jp
- Q6:Are there tour guides on Tabiplusone tour?
- A6:It depends on the tour. Some tours have, but some are not.
- Q7:When will the cancellation fee be charged?
- A7:Please refer to the "Payment method / Cancellation policy" and "About cancellation fee" section listed on each activity page.
- Q8:Is it possible to pay in cash on site?
- A8:Reservations must be paid before-hand by credit card, though it may be necessary to pay a local payment; such as tip, environmental protection tax and etc. on site. For more information, please check each activity detail section.
- Q9:Is it possible to pay in cash on site?
- A9:Reservations must be paid before-hand by credit card, though it may be necessary to pay a local payment; such as tip, environmental protection tax and etc. on site. For more information, please check each activity detail section.
- Q10:I was temporarily booked, but when can I make a reservation?
- A10:Please note that booking confirmations are made depending on space availability. Should you place a request during the weekend, we try to get in touch with you by email beginning of the following week.
- Q11:Can you create a quote different from the tour schedule?
- A11:We will try to accommodate to your request, please email us the inquiry in detail.
- Q12:I cannot make it to the meeting time. What should I do?
- A12:As meeting time cannot be changed, we ask that you plan with plenty of spare time. Please note that we are unable to fulfill requests for late arrivals because doing so would affect the fulfillment of other scheduled obligations.
- Q13:When can I know meeting time?
- A13:Upon registering the accommodation destination, we try our best to email customers of the meeting time the day before the activity.
- Q14:I canceled. When can I get a refund?
- A14:We will process the refund through your registered credit card company. We ask that customers please check the details in the e-mail. Furthermore, for bookings that have been charged a cancellation fee, the cancellation fee will be charged before the being refunded the amount.
※ The processing period may vary depending on the credit card company. Depending on the credit card company, it may take 1-2 months to process the refund. For more information, please contact your credit card provider.
- Q15:How do I change my reservation?
- A15:Changing reservations differs, depending on reservation status. Please log into your Mypage and check the details. See below for a more in-depth explanation.
- Q16:I want to change the tour. Is there a cancellation fee for the original tour?
- A16:Unfortunately, changing tours will result in paying a cancellation fee as per the cancellation policy. Upon checking the cancellation policy from the activity page, follow the cancellation procedure on your Mypage and book a new tour from our activity page.